We are pleased to inform you that all circuits affected by today's incident at one of our POP sites are now back online, thanks to the combined efforts of our team and the supplier's team.
We are continuously monitoring the circuits and have not detected any degradation or issues of concern.
Thank you for your support and understanding throughout the day as we addressed the situation. We sincerely apologize for any inconvenience this may have caused.
Posted Jul 26, 2024 - 20:08 BST
Update
We are pleased to inform you that all circuits affected by today's incident at one of our POP sites are now back online, thanks to the combined efforts of our team and the supplier's team.
We are continuously monitoring the circuits and have not detected any degradation or issues of concern.
Thank you for your support and understanding throughout the day as we addressed the situation. We sincerely apologize for any inconvenience this may have caused.
Posted Jul 26, 2024 - 20:07 BST
Update
We regret to inform that unfortunately the incident is still ongoing and it has been escalated to the next level of escalation where we have supplier teams en route to our POP site to investigate further. Next update to follow shortly. Appreciate your support and patience.
Posted Jul 26, 2024 - 16:32 BST
Update
We wanted to update you on the current situation. We have most of our circuits restored and the rest are to follow shortly. Please bear with this while we are working on this. Appreciate your support.
Posted Jul 26, 2024 - 14:34 BST
Update
Dear Customer,
We wanted to update you on the current situation. Our fibre carrier has escalating to next level to speed up the investigation process, and we are closely following up with them to ensure the highest focus level. We understand the inconvenience this incident is causing and are doing our utmost to resolve it promptly. We will keep you informed of any new developments as soon as they become available.
We appreciate your support and patience during this time.
Posted Jul 26, 2024 - 12:41 BST
Update
We wanted to update you on the current situation. Our fibre carrier has escalating to next level to speed up the investigation process, and we are closely following up with them to ensure the highest focus level. We understand the inconvenience this incident is causing and are doing our utmost to resolve it promptly. We will keep you informed of any new developments as soon as they become available.
We appreciate your support and patience during this time.
Posted Jul 26, 2024 - 11:10 BST
Update
We are continuing to investigate this issue.
Posted Jul 26, 2024 - 10:10 BST
Update
We are continuing to investigate this issue.
Posted Jul 26, 2024 - 10:09 BST
Investigating
We are aware that some of your connections have been intermittent since the early morning hours. We are actively working with our carrier to resolve this issue as soon as possible.
Unfortunately, at this stage, we cannot provide an Estimated Time of Resolution (ETR) as the investigation is still ongoing.
We apologize for any inconvenience this may cause and appreciate your understanding and patience.
Thank you for your cooperation.
Best regards,
Posted Jul 26, 2024 - 09:23 BST
This incident affected: Fibre Connect Services (LON00).